User profile for user: New_phone_who_dis3
New_phone_who_dis3 Author
User level: Level1 15 points
I read a question recently about someone having trouble downloading pictures on iMessage. Instead of getting the image, it gives a "tap to download" icon (circle with the down arrow). When you click the icon, it does not even register that you have done anything. The answer they were given is that it was a storage or network issue. Well, I just got a new iPhone, and I now have over 200GB free. My iCloud storage has over 1TB free. I am connected to the internet on a fast network. So why am I still having this issue?
iPhone 14
Posted on Mar 31, 2023 8:41 AM
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User profile for user: Grant_00
Grant_00
User level: Level1 9 points
Posted on May 2, 2023 6:03 PM
Hi, both my parents and I are having these issues too. I looked up on how to trouble shoot this issue and it seems like nothing has worked so far, is there any other way to troubleshoot this?
are there more than 4 apple users that have this issue, if so apple should look into figuring this out.
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User profile for user: Grant_00
Grant_00
User level: Level1 9 points
May 2, 2023 6:03 PM in response to merlinapple
Hi, both my parents and I are having these issues too. I looked up on how to trouble shoot this issue and it seems like nothing has worked so far, is there any other way to troubleshoot this?
are there more than 4 apple users that have this issue, if so apple should look into figuring this out.
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User profile for user: weaverjl01
weaverjl01
User level: Level1 8 points
Dec 11, 2023 10:02 AM in response to New_phone_who_dis3
I'm having the same problem. Even in photos, it'll say it's downloading and then never actually download. How useless. Looks like the only fix is to download all originals and disable storage optimization, but that negates the entire purpose of paying for icloud storage space. So what is it, Apple?
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User profile for user: DixieChristian
DixieChristian
User level: Level1 10 points
Oct 26, 2023 12:24 PM in response to merlinapple
Nope that didn’t help. None of my pictures are showing in my message threads at all. Every single one of them makes you hit download and I don’t want to have to download every one of the photos. I have got plenty of phone storage left and iCloud storage and I’ve updated to the newest operating system 17.1. And the pictures are not opening. I see a lot of people had the same complaint and APPLE has not offered any Help.
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User profile for user: Mikejasmike
Mikejasmike
User level: Level1 8 points
Feb 26, 2024 2:58 PM in response to New_phone_who_dis3
Easy fix I just discovered. Simply tap on the top (the contact’s name) when you have the text message open that you want to see the pictures that won’t download. Under their name, towards the bottom click on “I message in download” and it will download all your photos associated with that contact.
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User profile for user: flashgorman
flashgorman
User level: Level1 6 points
May 18, 2023 7:48 AM in response to merlinapple
This would be the least helpful response you can give. We know its an IOS 16 issue. when will it be fixed?
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User profile for user: XPhotoLDO
XPhotoLDO
User level: Level1 8 points
Jan 6, 2024 11:11 AM in response to New_phone_who_dis3
Yep, my iPhone XS is doing the same thing which just started with one of the recent updates. Absolutely hate it. No need for iCloud - just keep everything on the phone. I was thinking of upgrading to a new phone, but this isn't a phone problem, it's an Apple-initiated problem. Seems like they just want all of your data on their cloud so you can pay them more money for storage. What AI are they training with my images? My images taken with my phone should only be removed from my phone when I delete them not when they sync to the iCloud.
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User profile for user: Rap24-
Rap24-
User level: Level1 9 points
Nov 23, 2023 9:36 AM in response to DixieChristian
Same issue. Had it a few months back. Fixed it. Now it started happening again when I updated to IOS 17.1. Super annoying
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User profile for user: Dgonzalez20
Dgonzalez20
User level: Level1 9 points
Feb 12, 2024 6:37 PM in response to New_phone_who_dis3
this is honestly so embarrassing for Apple.
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User profile for user: shantel33
shantel33
User level: Level1 8 points
Dec 14, 2023 10:08 AM in response to New_phone_who_dis3
Same issue for me. When will it be fixed??
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User profile for user: Huggarat2
Huggarat2
User level: Level1 8 points
Feb 22, 2024 7:15 PM in response to zorrosvestacha
What things have you tried?? My husband is having the same problem??!!
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User profile for user: merlinapple
merlinapple
User level: Community Specialist
Apr 4, 2023 10:15 AM in response to New_phone_who_dis3
Hello New_phone_who_dis3,
Welcome to Apple Support Communities! It sounds like you need help with downloading iMessage images.
We can see why you’d want this taken care of, so let us help from here! Let’s start by reviewing the following article which may help: Share photos and videos on iPhone. If this process is not working as expected, we have a few suggestions that may help:
1. Restart your iPhone
2. Update your iPhone, iPad, or iPod touch
3. Close an app on your iPhone or iPod touch (close the Messages app and re-open it)
4. Sign in with your Apple ID (Make sure you are still signed in)
Please have a look and let us know if this helps!
Cheers!
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User profile for user: XPhotoLDO
XPhotoLDO
User level: Level1 8 points
Jan 6, 2024 11:57 AM in response to XPhotoLDO
It's definitely an Apple software update issue. My antique 2009 iMac running High Siera is working/syncing my images just fine in imessage just not on my iPhone running 17.1.2 Come on Apple.
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User profile for user: weaverjl01
weaverjl01
User level: Level1 8 points
Dec 11, 2023 10:03 AM in response to merlinapple
No help.
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User profile for user: zorrosvestacha
zorrosvestacha
User level: Level1 8 points
Feb 9, 2024 10:21 AM in response to merlinapple
I tried all of the above, and over half of pictures in my iMessages still show as question marks.
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User profile for user: Kurtosis12
Kurtosis12
User level: Level9 63,130 points
Dec 14, 2023 11:34 AM in response to shantel33
It will be fixed when Meta fixes their software. Until then -
This seems to be a common issue right now, there are several posts about it on here. Some have fixed the problem by uninstalling and reinstalling Messenger.
If that doesn't work, you can try to contact Meta for help with this issue -
Here is a link to their help page.
https://facebook.com/help/?<https://m.facebook.com/help/?r> https://facebook.com/help/?%3Chttps://m.facebook.com/help/?r%3E
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iMessage not downloading pictures
